The Five Most Popular IT Resources Right Now
Hosted Contact Center Solutions: Setting the Record Straight
With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground. Unfortunately, misperceptions continue to hinder a more widespread adoption of such solutions. This paper identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study.
The TCO of FTP: Hidden Costs of "Free" File Sharing
Information is one of your enterprises biggest assets. Yet while companies invest heavily in SAP systems, many overlook the fact that 80 percent of data is actually stored in files. While plenty of file storage and sharing methods abound - what looks like a good deal on the surface can end up costing plenty in the end. Read this white paper to discover more about the true cost of "free" file sharing systems and file sharing best practices.
What to Know about Social Media as the Ultimate Communication Channel
There's no question. Social media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in. This white paper offers proven guidelines for managing a social media strategy, and making social media the ultimate communication channel for your business.
Enterprise Strategy Group: The Next Wave of Data Deduplication
Leveraging deduplication in backup environments yields significant advantages. The cost savings in reducing disk capacity requirements change the economics of disk-based backup. For some organizations, it allows disk-based backup - and recovery - to be extended to additional workloads in the environment. For others, deduplication makes it possible to introduce disk-based backup where it may not have been feasible before.
Unified Communication Vendor Comparison Guide
New advances in communication technologies have made Unified Communications (UC) a powerful tool for any size business. Evaluating new UC solutions can be challenging as e-mail, faxing, voice, video conferencing, and more are merged into a single product. This vendor comparison helps the UC buyer highlight key features of industry leaders like Avaya, ShoreTel, Cisco, Interactive Intelligence, and Mitel.
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